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MSPbots vs NeoAgent: route the ticket, or work the ticket
MSPbots reads, classifies, routes and reviews tickets and reports on your PSA, on published monthly tiers, and a technician still does every fix. NeoAgent picks the ticket up and does the work inside the same PSA, with a technician approving what it proposes, on a published credit plan, so the choice is whether you want your team routed and measured or the routine tickets taken off the queue.
Last verified: September 2026. Compiled independently from public sources and our own sales calls.
What each one is
- MSPbots
- MSPbots is six products in two groups: three AI apps (ticket triage, ticket QA with sentiment analysis, and ticket intake) and three core products (business intelligence and reporting, automation bots, and NextTicket dispatch). It requires ConnectWise, Autotask or HaloPSA as the ticketing system and connects to 80+ other tools, is SOC 2 Type 2 compliant, and sells month to month with a 120-day money-back guarantee. Tickets are read, classified, routed and reviewed, and a technician still does the work.
- NeoAgent
- NeoAgent describes itself as your next help desk hire. It works inside ConnectWise, Autotask, HaloPSA, Syncro or ServiceNow and picks up triage, dispatch, password resets, onboarding, security alert response and RMM remediation, with a technician approving what it proposes unless you mark that work autonomous. It says it is live in two hours, lists 100+ MSPs as customers, and publishes its prices, from a $500 Pilot to a $2,340 Growth plan, with a 14-day free trial.
MSPbots vs NeoAgent side by side
| MSPbots | NeoAgent | |
|---|---|---|
| What it is | Reporting and dispatch layer on top of your PSA: BI dashboards, automation bots, NextTicket dispatch, and AI apps for ticket triage, ticket QA, sentiment and intake. Needs ConnectWise, Autotask or HaloPSA. | AI agent that works tickets inside your PSA: triage and dispatch, L1 resolution, onboarding, security alert response and RMM remediation, plus scheduled jobs such as QBR reports and stale-ticket sweeps. |
| How you set it up | Connect your PSA, then configure rules, dashboards and bots. MSPbots says the AI apps set up in under 30 minutes; BI and bots each carry a $299 onboarding fee, with a dedicated customer success manager. | Connect your PSA and tools, then configure it in plain English. Test mode runs everything as ticket notes first, and there is no setup fee. |
| Who runs it day to day | A service manager or dispatcher who owns the dashboards and bot rules. Technicians get MicroTraining nudges in Teams. | Your technicians. Neo proposes an action and a tech approves it, or you set low-risk work to run on its own. |
| Time to first result | Under 30 minutes for the AI apps, by MSPbots' own claim. BI and bots go through onboarding sessions. | Hours. NeoAgent says you are typically live in two hours, with a 14-day free trial and no card required. |
| Does it resolve tickets | No. It reads, classifies, routes and reviews tickets and dispatches the next one, and a technician does the work. | Yes. L1 resolution, onboarding and RMM remediation are on the homepage, with a technician in the loop by default. |
| Reach | 80+ integrations: ConnectWise, Autotask and HaloPSA; ConnectWise Automate, Datto RMM, Kaseya, N-central, NinjaOne, SuperOps and Syncro; IT Glue, Hudu, Slack, Teams, QuickBooks and Xero. Microsoft 365 is listed as coming in Q2 2027. | 30+ named tools plus a generic REST connector: ConnectWise PSA, Autotask, HaloPSA, Syncro and ServiceNow; NinjaOne, Datto RMM, N-central, N-sight, ConnectWise Automate and Kaseya VSA X; Entra ID, IT Glue, Hudu, Pax8 and Microsoft Teams. |
| Where approvals happen | Not needed for resolution, because MSPbots does not act in your systems. It assigns the ticket and nudges the technician in Teams, and the technician does the work. | On the ticket. Permissions are set per tool (none, read or write), and a technician approves proposed actions unless you mark that work autonomous. |
| Pricing | Published. BI Unlimited $699 a month, Pro Bundle $990 a month for 10 users, and AI credit plans from $699 a month for 7,000 credits (a ticket uses up to 4 credits, extras $0.20 each). Month to month, with a 120-day money-back guarantee. | Published. Pilot $500 a month for 2,500 credits, Starter $1,300 for 10,000 credits (about 3,000 tickets), Growth $2,340 for 20,000 credits. A client Teams bot from $9 per client company a month and a phone agent at $300 a month are add-ons. Ticket counts are estimates. |
Where each shines, and where it falls short
- Where MSPbots wins
- Seeing the whole operation. Dashboards pull from the PSA and 80+ tools, NextTicket hands each technician the next ticket so nobody cherry-picks, ticket QA reviews closed work, and MicroTraining nudges arrive in Teams. Prices are published, agreements are month to month, a 120-day money-back guarantee covers the trial risk, and a dedicated customer success manager comes with every account.
- Where MSPbots falls short
- Nothing gets resolved. MSPbots reads, classifies, routes and reviews the ticket, and a technician still does the work, so the savings are in dispatch and management time rather than tickets closed. The tracks stack, so BI Unlimited at $699 a month, the $990 Pro Bundle and the AI credit plans are separate line items, and Microsoft 365 is listed as coming in Q2 2027.
- Where NeoAgent wins
- It does the work. L1 resolution, onboarding in Microsoft 365, security alert response and RMM remediation are on the homepage, with nine RMM tools and a generic REST connector in reach. Setup is plain English with a test mode, NeoAgent says you are live in two hours, and the $500 to $2,340 credit plans come with a 14-day trial.
- Where NeoAgent falls short
- Credits, approvals and scope. Each plan caps monthly credits and ticket counts are estimates, so heavy months mean a higher tier. A technician approves proposed actions unless you mark that work autonomous. There are scheduled jobs for QBR reports and SLA sweeps, but no BI dashboards or dispatch rules for the tickets it does not take, so it does not replace the management layer.
Pick MSPbots if, pick NeoAgent if
Pick MSPbots if
- Your technicians will keep doing the work and you want them routed, coached and measured.
- You need dashboards across the PSA and 80+ tools, with a published price and a money-back guarantee.
- Your ticketing system is ConnectWise, Autotask or HaloPSA and Microsoft 365 actions can wait.
Pick NeoAgent if
- You want routine tickets worked, with a resolved ticket visible in your PSA this week.
- You can live with a monthly credit cap and a tier upgrade when volume grows.
- Your techs are happy approving an agent's proposed actions from the ticket while trust builds.
If neither fits: the third option
MSPbots routes the ticket and NeoAgent works it on a credit plan. Rallied is an AI agent that resolves requests in your PSA: it reads each ticket, does the work across your PSA, RMM and Microsoft 365, and writes up what it did, with approvals on the ticket where you decide they matter. Most MSPs are live in under a week, and it costs $150 a month for 2,000 credits, about 700 tickets in a typical month.
| MSPbots | NeoAgent | Rallied | |
|---|---|---|---|
| Resolves tickets | No. It reads, classifies, routes and reviews tickets and dispatches the next one, and a technician does the work. | Yes. L1 resolution, onboarding and RMM remediation are on the homepage, with a technician in the loop by default. | Yes. Reads each ticket in your PSA, does the work and writes up what it did. |
| Time to first result | Under 30 minutes for the AI apps, by MSPbots' own claim. BI and bots go through onboarding sessions. | Hours. NeoAgent says you are typically live in two hours, with a 14-day free trial and no card required. | Most MSPs connect their PSA and go live in under a week, starting in Plan Mode so you can check its work first. |
| Who runs it day to day | A service manager or dispatcher who owns the dashboards and bot rules. Technicians get MicroTraining nudges in Teams. | Your technicians. Neo proposes an action and a tech approves it, or you set low-risk work to run on its own. | Nobody full time. Your service manager sets the guardrails and approves anything that needs a sign-off. |
| Where approvals happen | Not needed for resolution, because MSPbots does not act in your systems. It assigns the ticket and nudges the technician in Teams, and the technician does the work. | On the ticket. Permissions are set per tool (none, read or write), and a technician approves proposed actions unless you mark that work autonomous. | On the ticket in your PSA, with per-action defaults you can tighten or loosen. |
| Reach | 80+ integrations: ConnectWise, Autotask and HaloPSA; ConnectWise Automate, Datto RMM, Kaseya, N-central, NinjaOne, SuperOps and Syncro; IT Glue, Hudu, Slack, Teams, QuickBooks and Xero. Microsoft 365 is listed as coming in Q2 2027. | 30+ named tools plus a generic REST connector: ConnectWise PSA, Autotask, HaloPSA, Syncro and ServiceNow; NinjaOne, Datto RMM, N-central, N-sight, ConnectWise Automate and Kaseya VSA X; Entra ID, IT Glue, Hudu, Pax8 and Microsoft Teams. | ConnectWise, Autotask, HaloPSA and SuperOps; Datto RMM, NinjaOne, N-central and ConnectWise Automate; Microsoft 365, IT Glue, Hudu and Confluence. |
| Pricing | Published. BI Unlimited $699 a month, Pro Bundle $990 a month for 10 users, and AI credit plans from $699 a month for 7,000 credits (a ticket uses up to 4 credits, extras $0.20 each). Month to month, with a 120-day money-back guarantee. | Published. Pilot $500 a month for 2,500 credits, Starter $1,300 for 10,000 credits (about 3,000 tickets), Growth $2,340 for 20,000 credits. A client Teams bot from $9 per client company a month and a phone agent at $300 a month are add-ons. Ticket counts are estimates. | $150 a month, billed monthly, 2,000 credits included. A ticket costs 1, 3 or 8 credits. |
Questions MSPs ask about MSPbots vs NeoAgent
Does MSPbots resolve tickets, or only NeoAgent?
Only NeoAgent. MSPbots' six products are BI and reporting, automation bots, NextTicket dispatch, and AI apps for triage, ticket QA and intake, so the ticket is read, classified, routed and reviewed and a technician does the fix. NeoAgent's homepage claims L1 resolution, onboarding and RMM remediation, with a technician approving proposed actions by default.
How do the pricing models compare?
Both publish prices, which is rarer than it should be in this market. MSPbots sells stacking tracks: BI Unlimited at $699 a month, a $990 Pro Bundle for 10 users, and AI credit plans from $699 a month, up to 4 credits per ticket. NeoAgent sells credit plans at $500, $1,300 and $2,340 a month with a 14-day trial.
Which one is faster to set up?
Both are quick by vendor claim. MSPbots says its AI apps set up in under 30 minutes, with onboarding sessions for BI and bots and a $299 onboarding fee on each of those. NeoAgent says you are live in two hours with no setup fee, configured in plain English, with a test mode that writes notes before it acts.
Can I run MSPbots and NeoAgent together?
Yes, and the two fit because they touch different parts of the queue. NeoAgent takes the routine tickets and MSPbots routes and measures the rest, both inside ConnectWise, Autotask or HaloPSA. The cost is two bills, and you would want NeoAgent's actions to show up in MSPbots' QA and dashboards, so test that before you sign.