Pay for the work your agent does on tickets
Rallied works your tickets inside your PSA. You buy credits for the work your AI agents do, and nothing else.
The plan
$150a month
- Credits every month 2,000
- Covers ~700 tickets/mo*
- Extra credits $0.10 each
- Billing Monthly
*Based on an average of 2.7 credits per ticket Rallied works on.
Included
- Unused credits roll over for one month
- Buy extra credits any time, and they never expire
- Set a monthly cap on what you spend on extra credits
- Connect your entire stack (M365, RMM, docs and more)
- Dedicated Teams channel for support
- Custom RBAC controls
- SOC 2 Type II
- Month-to-month, cancel anytime
How credits work
Each ticket Rallied works on uses credits, depending on how complex it is.
-
Simple
1 credit
Simple ticket operations, such as:
- Assigning the ticket to the right tech
- Routing it to the right board or queue
- Setting the priority and changing the status
- Closing a resolved ticket
-
Standard
3 credits
Tickets where the agent looks up or changes things in your other systems:
- Looking up available licenses in M365
- Resetting a password
- Unlocking an account
- Checking a device in your RMM
- Searching IT Glue or Hudu
-
Complex
8 credits
Tickets where the agent works across 3+ systems, performs 6+ different actions, or runs a script.
- Resetting the print spooler through your RMM
- Offboarding a leaver in Microsoft 365 and revoking their license in Pax8
- Clearing disk space with a cleanup script
Frequently asked questions
How many tickets does $150 cover?
In our production data a charged ticket averages about 2.7 credits, so 2,000 credits covers roughly 700 tickets a month. That’s a typical figure, not a guarantee. Your number depends on your mix: tickets the agent handles in the ticket alone cost 1 credit, and tickets that need your other systems cost 3 or 8.
What’s a credit?
A credit measures how much work the agent did on a ticket: 1 when it only works on the ticket itself, 3 when it looks things up or changes them in your other systems, and 8 when it works across 3+ systems using 6+ different actions, or runs a script.
What if the agent works on a ticket more than once?
You pay once per ticket, for the most work the agent did on it. If it comes back later and does more, you pay only the difference up to the higher level.
What don’t you charge for?
A ticket the agent couldn’t finish or wasn’t allowed to act on, or one where it took no action, such as asking a clarifying question.
Can I buy more credits?
Yes. Extra credits are $0.10 each, in one-time packs of 500 ($50), 1,000 ($100) or 2,500 ($250). They never expire and are used after your monthly credits. You can also turn on auto top-up: when your balance drops below 100, Rallied buys 500 credits ($50), up to a monthly limit of $100, $250, $500 or $1,000.
What happens when I run out of credits?
Admins get an email at 50%, 80% and 100% of the month’s credits. At 0 credits the agent pauses, posts an internal note on the ticket, and resumes as soon as you add credits or the month resets. Nothing is charged beyond your balance.
Do unused credits carry over?
Unused monthly credits roll over for one month. Extra credits you buy never expire.
Can I control how much I spend?
The plan is $150 a month. You only pay more if you buy extra credits or turn on auto top-up, and auto top-up stops at the monthly limit you choose. At 0 credits the agent pauses, so nothing is charged beyond your balance.
Is there an annual plan or a free plan?
No. There’s one plan, $150 a month, billed monthly.