RMM script execution that fixes endpoints without remoting in
Most endpoint tickets end with a tech remoting in: interrupt the user, click through startup items, run the fix by hand. Rallied reads the endpoint over your RMM, proposes the script that fixes it, and gets the plan on the ticket in minutes. Nothing runs until the ticket owner approves.
$150 a month for 2,000 credits, about 700 tickets in a typical month.
How it works
Your tech’s job changes from doing the fix to approving it. Everything Rallied checks and everything it wants to run is on the ticket.
- Find the endpoint.
- Matches the ticket to the right device in your RMM and confirms it is online, so it never proposes work against a dead machine.
- Diagnose from live state.
- Reads the active session, startup items, and past audits over the RMM. The user keeps working the whole time.
- Propose the script.
- Uses an existing script when one fits, and writes one when nothing does. The plan goes on the ticket as plain steps, and the ticket owner replies approved or denied.
- Run it and write back.
- On approval it runs the script and writes what changed into the ticket notes. If the owner denies it, the diagnosis still stays on the ticket.
We tracked 232 hours on printer tickets in a single month, and the fix is almost always the same: stop the spooler, clear the queue, start it back up. We rolled that out as a workflow with Rallied, and it resolved its first ticket the same day.
Questions about RMM script execution
Which RMMs can Rallied run scripts through?
NinjaOne, ConnectWise RMM, ConnectWise Automate, and Datto RMM, and it reads device state from N-able N-central. Each integration page lists exactly what Rallied can read and run in that RMM.
Does Rallied write its own scripts?
When your RMM already has a script that fits, Rallied uses it. When nothing fits, it writes one. Either way, the script goes on the ticket as plain steps before anything runs.
Can a script run without a technician's approval?
Nothing runs until the ticket owner replies approved on the ticket. If they deny it, the diagnosis stays on the ticket for whoever picks it up next.
Will the end user be interrupted while Rallied looks at the device?
The user keeps working. Rallied reads the active session, startup items, and past audits over the RMM, so nobody has to take over their screen to find the cause.
How much does RMM script execution cost?
Rallied is $150 a month with 2,000 credits included. A ticket where the agent runs a script costs 8 credits. A ticket where the owner denies the script, or where the agent couldn't finish, is never charged.