Rewst vs NeoAgent: build the automation, or switch on the agent
Rewst is a low-code platform where you build a workflow for every process you want to automate, from billing to the help desk, and it pays off once someone owns it full time. NeoAgent is an AI agent that works tickets inside your PSA with a technician approving what it proposes, on a published credit plan, so it fits MSPs who want L1 resolution running this week rather than a platform to staff.
Last verified: September 2026. Compiled independently from public sources and our own sales calls.
What each one is
- Rewst
- Rewst is a low-code workflow automation platform built for MSPs. You draw a process on a visual canvas, a RoboRewsty assistant and 100+ prebuilt Crates give you a head start, and native multi-tenancy runs the result across every client. It listed 80+ integrations in September 2026, had raised $104 million by its August 2024 round, and said in June 2026 that more than 1,500 MSPs use it.
- NeoAgent
- NeoAgent describes itself as your next help desk hire. It works inside ConnectWise, Autotask, HaloPSA, Syncro or ServiceNow and picks up triage, dispatch, password resets, onboarding, security alert response and RMM remediation, with a technician approving what it proposes unless you mark that work autonomous. It says it is live in two hours, lists 100+ MSPs as customers, and publishes its prices, from a $500 Pilot to a $2,340 Growth plan, with a 14-day free trial.
Rewst vs NeoAgent side by side
| Rewst | NeoAgent | |
|---|---|---|
| What it is | Low-code workflow automation platform for the whole MSP. You draw the process on a canvas and Rewst runs it. | AI agent that works tickets inside your PSA: triage and dispatch, L1 resolution, onboarding, security alert response and RMM remediation, plus scheduled jobs such as QBR reports and stale-ticket sweeps. |
| How you set it up | Build workflows on a visual canvas, one per scenario. A RoboRewsty assistant and 100+ prebuilt Crates give you a head start, and the logic is still yours to design. | Connect your PSA and tools, then configure it in plain English. Test mode runs everything as ticket notes first, and there is no setup fee. |
| Who runs it day to day | A dedicated builder. MSPs on our calls described it as a full-time role. | Your technicians. Neo proposes an action and a tech approves it, or you set low-risk work to run on its own. |
| Time to first result | Months. One MSP spent over a year with two Rewst partners on a single onboarding workflow. | Hours. NeoAgent says you are typically live in two hours, with a 14-day free trial and no card required. |
| Does it resolve tickets | Only through a workflow you built for that ticket type. Rewst announced AI-native features in June 2026, and the core is still workflow execution. | Yes. L1 resolution, onboarding and RMM remediation are on the homepage, with a technician in the loop by default. |
| Reach | 80+ integrations across the MSP stack, including billing and security tools, with ConnectWise, Autotask, HaloPSA, Datto, NinjaOne and N-able among them. | 30+ named tools plus a generic REST connector: ConnectWise PSA, Autotask, HaloPSA, Syncro and ServiceNow; NinjaOne, Datto RMM, N-central, N-sight, ConnectWise Automate and Kaseya VSA X; Entra ID, IT Glue, Hudu, Pax8 and Microsoft Teams. |
| Where approvals happen | Wherever you build them into the workflow. | On the ticket. Permissions are set per tool (none, read or write), and a technician approves proposed actions unless you mark that work autonomous. |
| Pricing | Not published. Usage-based per executed task or a flat rate per managed endpoint, and no trial. | Published. Pilot $500 a month for 2,500 credits, Starter $1,300 for 10,000 credits (about 3,000 tickets), Growth $2,340 for 20,000 credits. A client Teams bot from $9 per client company a month and a phone agent at $300 a month are add-ons. Ticket counts are estimates. |
Where each shines, and where it falls short
- Where Rewst wins
- Breadth. Rewst reaches 80+ tools including billing, security and distributor systems, ships 100+ prebuilt Crates, and runs a workflow across every client at once, so an MSP with a builder can automate processes NeoAgent never sees, from billing reconciliation to vendor portals. It has also been around long enough to raise $104 million and to claim more than 1,500 MSPs.
- Where Rewst falls short
- Every automation is a workflow someone designs, tests and maintains. A 25-year MSP veteran told us: "Everybody jumped off of it. You need to dedicate a person and turn them into a business analyst who understands your business from a super detailed, process-oriented angle." MSPs on our calls described months to a first result, and there is no published price or trial.
- Where NeoAgent wins
- Speed and clarity. Setup is a plain-English configuration with no setup fee, test mode runs every action as a ticket note first, and prices are on a page with a 14-day trial, so you can see a resolved ticket before you speak to sales. Scope has widened too: L1 resolution, onboarding in Microsoft 365, RMM remediation and scheduled jobs like QBR reports and stale-ticket sweeps.
- Where NeoAgent falls short
- Credits, and the rest of the business. Each plan has a monthly credit cap, ticket counts are estimates that vary by complexity, and heavier use means a higher tier. A technician approves proposed actions unless you set that work to run on its own, so the time saved depends on how much you trust it unattended. Nothing on the site covers billing or security workflows outside the ticket.
Pick Rewst if, pick NeoAgent if
Pick Rewst if
- You have, or will hire, someone whose job is building and maintaining automations.
- Your time sinks are processes rather than tickets: billing reconciliation, security response, vendor workflows.
- You want every step under your control and can wait months for the payoff.
Pick NeoAgent if
- L1 tickets are the pain and you want them worked this week, not next quarter.
- You want a price on a page and a trial before a sales call.
- Your techs are happy approving an agent's proposed actions from the ticket.
If neither fits: the third option
Rallied is an AI agent that resolves requests in your PSA, so it sits closer to NeoAgent than to Rewst, and the differences are in the model. Rallied reads each ticket, does the work across your PSA, RMM and Microsoft 365, and writes up what it did, with approvals on the ticket where you decide they matter. Pricing is one plan: $150 a month for 2,000 credits, with each ticket costing 1, 3 or 8 credits by how much work the agent did on it. Most MSPs are live in under a week.
| Rewst | NeoAgent | Rallied | |
|---|---|---|---|
| Resolves tickets | Only through a workflow you built for that ticket type. Rewst announced AI-native features in June 2026, and the core is still workflow execution. | Yes. L1 resolution, onboarding and RMM remediation are on the homepage, with a technician in the loop by default. | Yes. Reads each ticket in your PSA, does the work and writes up what it did. |
| Time to first result | Months. One MSP spent over a year with two Rewst partners on a single onboarding workflow. | Hours. NeoAgent says you are typically live in two hours, with a 14-day free trial and no card required. | Most MSPs connect their PSA and go live in under a week, starting in Plan Mode so you can check its work first. |
| Who runs it day to day | A dedicated builder. MSPs on our calls described it as a full-time role. | Your technicians. Neo proposes an action and a tech approves it, or you set low-risk work to run on its own. | Nobody full time. Your service manager sets the guardrails and approves anything that needs a sign-off. |
| Where approvals happen | Wherever you build them into the workflow. | On the ticket. Permissions are set per tool (none, read or write), and a technician approves proposed actions unless you mark that work autonomous. | On the ticket in your PSA, with per-action defaults you can tighten or loosen. |
| Reach | 80+ integrations across the MSP stack, including billing and security tools, with ConnectWise, Autotask, HaloPSA, Datto, NinjaOne and N-able among them. | 30+ named tools plus a generic REST connector: ConnectWise PSA, Autotask, HaloPSA, Syncro and ServiceNow; NinjaOne, Datto RMM, N-central, N-sight, ConnectWise Automate and Kaseya VSA X; Entra ID, IT Glue, Hudu, Pax8 and Microsoft Teams. | ConnectWise, Autotask, HaloPSA and SuperOps; Datto RMM, NinjaOne, N-central and ConnectWise Automate; Microsoft 365, IT Glue, Hudu and Confluence. |
| Pricing | Not published. Usage-based per executed task or a flat rate per managed endpoint, and no trial. | Published. Pilot $500 a month for 2,500 credits, Starter $1,300 for 10,000 credits (about 3,000 tickets), Growth $2,340 for 20,000 credits. A client Teams bot from $9 per client company a month and a phone agent at $300 a month are add-ons. Ticket counts are estimates. | $150 a month, billed monthly, 2,000 credits included. A ticket costs 1, 3 or 8 credits. |
Questions MSPs ask about Rewst vs NeoAgent
Is NeoAgent a replacement for Rewst?
For the help desk, it can be, because NeoAgent now claims L1 resolution, onboarding and RMM remediation rather than triage alone. For billing reconciliation, security alert handling and vendor processes, it is not, because Rewst is a general automation canvas and NeoAgent works tickets. Some MSPs will want both, at the cost of two platforms.
How do the setup models differ?
Rewst asks you to design each workflow on a visual canvas, with RoboRewsty and prebuilt Crates as a head start, and MSPs on our calls described months before the first real result. NeoAgent asks you to connect your tools and describe rules in plain English, runs in test mode first, and says you are live in two hours.
What does each one cost?
Rewst does not publish prices; you choose usage-based billing per executed task or a flat rate per managed endpoint after a sales call, and there is no trial. NeoAgent publishes credit plans at $500, $1,300 and $2,340 a month, with a 14-day free trial, and estimates about 3,000 tickets a month on the $1,300 Starter plan.
Which one needs less of my team's time?
NeoAgent, on day one, because there is nothing to build. Over time it still needs technicians approving proposed actions unless you mark work autonomous, and someone watching credit use. Rewst needs a builder from the start, and MSPs on our calls said that role became a full-time job, which is the main reason they walked away.