Splashtop vs TeamViewer in 2026: which remote access tool is right for your MSP?

TL;DR

Splashtop is the right pick for most MSPs. It costs a fraction of what TeamViewer charges - the entry-level difference is $6/month vs $24.90/month, and that gap compounds fast across a team - while matching TeamViewer on the core features that matter for day-to-day remote support. TeamViewer earns its higher price for MSPs managing enterprise clients at serious scale, particularly when you need deep multi-tenancy, the full 820+ integration ecosystem, or HIPAA-grade compliance workflows baked in. But for a team running PSA-connected support at the 5-30 technician level, paying 4x more for TeamViewer to get features you'll use 10% of the time is the wrong call. One honest caveat: neither tool actually resolves tickets autonomously - a tech still has to remote in and do the work. If that's the bottleneck you're actually trying to fix, read to the end.

We've looked at both tools from the MSP angle - pricing structure, feature depth, what real users on r/sysadmin and r/msp are actually saying, and where each one legitimately earns its slot. Here's the honest breakdown.

How we looked at these tools

We scraped both products' marketing pages, pricing pages, and docs. We read 14 Reddit threads - from r/sysadmin, r/msp, r/teamviewer, and r/Intune - spanning 2023 through mid-2026. We pulled G2 reviews for both products (4,174 for TeamViewer, 518 for Splashtop). We looked at the MSP-specific feature sets side by side.

No affiliate links. No sponsored placement. TeamViewer is a bigger product with more reviews and more functionality - we called that out where it matters, and we called out Splashtop's price advantage where it matters just as clearly.

Splashtop: the fast, affordable option most MSPs are switching to

Splashtop has been around for 20 years, serves 30 million users, and is used by 85% of Fortune 500 companies. It doesn't get as much press as TeamViewer, but among the r/msp crowd it's quietly become the default answer to "what are you using for remote access?"

The product comes in two main flavors for MSPs and IT teams:

Remote Access - for unattended access to computers you manage. Starts at $6/month per user for 2 computers (Solo), $8.25/month for 10 computers (Pro), and $13/month for the Performance tier, which adds 240 FPS capability, 4:4:4 color accuracy, and high-fidelity audio - features that matter when your techs are doing creative work or detailed diagnostics where color accuracy counts.

Remote Support (SOS) - for on-demand support sessions via a session code, plus managing unattended endpoints. Starts at $22/month per concurrent user license with up to 300 managed computers per license. This is the MSP product.

Splashtop also bundles Autonomous Endpoint Management (AEM) as an add-on - real-time patch management, software deployment, device health monitoring. And there's Foxpass for Wi-Fi security if you need it.

The G2 score is 4.8/5 across 518 reviews - 90% five-star, essentially no negative ratings. G2 gave it "Easiest Setup," "Fastest Implementation," "Best ROI," and "Highest User Adoption" in the same sweep. That's not a minor footnote.

What does the community actually say? The pattern is consistent: people who switched from TeamViewer report a jarring value jump. One Reddit user who made the switch: "After 1 month of using it, I can say that it is 4 times cheaper and feels 4 times faster." Another: "I switched from Teamviewer to Splashtop and never looked back. the quality/simplicity of Splashtop is insane." - from r/Splashtop_Official.

Where Splashtop is genuinely weaker: Integration depth. If your workflow is deeply tied to ServiceNow, Microsoft Dynamics, Salesforce, or Okta, TeamViewer has those integrations baked in at the corporate tier. Splashtop integrates with ticketing systems, but it doesn't have the same breadth. Multi-tenancy controls are also less granular - for a smaller MSP this doesn't matter, but at 50+ clients it might.

TeamViewer: the enterprise workhorse (that costs like it)

TeamViewer has 4,174 reviews on G2 at 4.5/5, which is strong. It's used by DHL, Coca-Cola HBC, Samsung, and Mercedes-AMG PETRONAS F1. It has 820+ integrations. It's been around forever. There's a reason it became the default.

The product has evolved well past a simple remote access tool. The current lineup includes DEX Essentials (proactive endpoint monitoring with automated remediation), Tia (an AI troubleshooting assistant that queries session data, generates summaries, and helps identify patterns across support sessions), and AR-powered field service tools for physical environments. For a certain kind of MSP - large, compliance-heavy, deeply integrated into enterprise ITSM stacks - this is genuinely useful, not just marketing.

The pricing structure reflects the ambition:

The ONE plan at $4.50/endpoint is interesting for large MSPs - unlimited users and concurrent connections, everything in Corporate, plus proactive remediation. At scale, that math works differently.

The real enterprise play is Tensor, which adds full multi-tenancy, conditional access rule management, SSO/MFA, and enterprise integrations (ServiceNow, Salesforce, Okta, Jamf, and 15+ more beyond the standard package). Specsavers uses it across 2,300 stores. Henkel runs it on 60,000 devices.

Where TeamViewer is genuinely weaker: Price is the obvious one. But the community feedback on interface is worth taking seriously. Long-time users are frustrated by the shift to a PWA-based interface. One 12-year customer: "The new interface has become heavier and full of things. The previous version was lighter, faster, and simpler to use." An installation specialist actually downgraded to v15.64.5 to escape it. That's not a minor UX quibble - it's a sign of real user frustration from your most loyal segment.

And then there's the 2023 breach. TeamViewer has recovered technically - their Bitsight rating places them in the top 1% of tech companies - but the way they initially handled the disclosure burned significant trust. A 660-comment r/sysadmin thread titled "TeamViewer has lost us as a customer - Be Wary" still surfaces when IT managers do vendor research. For a compliance-focused client, that history is a conversation you'd need to have.

Head-to-head: feature by feature

Here's how the two products compare on the dimensions that actually matter for MSPs:

Pricing: the number that actually decides this

Let's run a real scenario. You have an MSP with 5 technicians supporting 50 clients. Your techs need remote access for support work.

With Splashtop SOS, you'd pay roughly $110/month (5 concurrent user licenses at $22/month each, ballpark with annual billing). That covers unlimited on-demand sessions and up to 300 managed endpoints per license.

With TeamViewer Premium, you'd pay $120.90/month for up to 15 users, 300 managed devices, and 10 concurrent sessions. That's actually comparable at this size - though once you want the integration package (ServiceNow, Zendesk, etc.), that's an add-on on top.

Where the math breaks in TeamViewer's favor: the ONE plan at $4.50/endpoint gets compelling fast for large device fleets. 500 endpoints at $4.50 is $2,250/month - but you get unlimited users and unlimited concurrent connections. Splashtop's per-seat model doesn't work the same way at that scale.

Both require annual billing. Neither offers a monthly option. Splashtop's pricing page is notably more transparent about exact numbers; TeamViewer's enterprise tiers are quote-based.

Our take: At the 1-30 technician tier, Splashtop wins on price without meaningful sacrifice in feature quality. At the 30+ technician / enterprise-client tier, TeamViewer's per-endpoint model and integration depth start justifying the cost.

MSP-specific features: where things get interesting

This is where TeamViewer separates itself for larger operations.

TeamViewer's Tensor multi-tenancy lets you create isolated client environments - device groups, user groups, and access policies that are scoped per tenant. The conditional access panel shown above lets you manage active rules, scheduled rules, and expired rules with full audit trails. That's a meaningful control surface for an MSP that needs to prove to clients their data is isolated.

TeamViewer's audit trail is one of the best in class. The event log UI (showing timestamped entries for user profile edits, session starts, permission changes) is exactly what a compliance audit requires. If you're serving healthcare or finance clients, having that out of the box matters.

TeamViewer's integration tier is genuinely impressive - ServiceNow, Freshworks, Zendesk, Jira, Salesforce, Microsoft Dynamics 365, Okta, Jamf, and more than 820 total integrations. The standard package includes 8; the enterprise package adds 19+. If your PSA workflow triggers a TeamViewer session automatically from a Zendesk ticket, that's a real operational benefit.

Splashtop's MSP tooling centers on the SOS product and Autonomous Endpoint Management. You get on-demand sessions, unattended access, patch management, and software deployment. The integrations connect to common ticketing systems. For most MSPs - where the primary need is "tech can get in and fix it fast" - this covers the workflow.

The honest read: if your clients demand ISO 27001 + HIPAA + conditional access policy documentation, TeamViewer Tensor is in a different class. For everyone else, Splashtop's MSP product handles the job at a dramatically lower cost.

Security and compliance

Both products hold strong credentials:

• Splashtop: SOC 2 & 3, ISO/IEC 27001, GDPR compliance. End-to-end encryption, two-factor authentication, session recording, IP whitelisting (Enterprise tier). 24/7 intrusion detection.
• TeamViewer: ISO/IEC 27001, SOC 2/3, HIPAA/HITECH. RSA-4096 key exchange, AES-256 encryption, TLS 1.3 with Perfect Forward Secrecy. The enterprise tiers add LAPS integration for privileged access management.

TeamViewer's HIPAA certification is the differentiator if healthcare compliance is in your stack. Splashtop doesn't list HIPAA explicitly.

The 2023 breach is the ongoing question. TeamViewer's Bitsight security rating puts them in the top 1% of tech companies today - they've clearly invested in security infrastructure post-incident. But IT decision-makers do due diligence on vendor security history, and this comes up in MSP procurement conversations. It's not disqualifying, but it's a conversation to have with compliance-sensitive clients.

What real MSPs and sysadmins are saying

The r/sysadmin and r/msp communities have debated this for years. A few recurring themes:

On TeamViewer's pricing:

"Licensing costs can become expensive as usage scales, especially for larger organizations with multiple support technicians." - IT Security Manager, G2

On why teams are switching to Splashtop:

"After 1 month of using it, I can say that it is 4 times cheaper and feels 4 times faster." - from r/teamviewer

On TeamViewer's interface direction:

"The new interface has become heavier and full of things. The previous version was lighter, faster, and simpler to use." - 12-year TeamViewer user, G2

On TeamViewer's stability (the positive case):

"What really saves the operation is the stability of unattended access" and the ability to "bypass NAT in complex networks or get through restrictive firewalls of B2B clients." - Chief Technology Architect, G2

The r/Intune thread from 9 months ago asking about remote support tools shows Splashtop and ScreenConnect as the most-recommended alternatives, with TeamViewer frequently mentioned as "what we used to use" rather than current recommendation.

The verdict: which should your MSP use?

Pick Splashtop if:

• You're running 1-30 technicians and price-per-seat matters
• Your core need is fast, reliable remote access and on-demand support sessions
• You want to get up and running in under an hour without a week of procurement
• Your clients don't have HIPAA-specific compliance requirements for the tool itself
• You want a 4.8/5 G2-rated tool that users actually like using

Pick TeamViewer if:

• You're managing enterprise clients who need HIPAA compliance, formal audit trails, or conditional access policies
• Your ticket workflow integrates deeply with ServiceNow, Salesforce, Okta, or other enterprise platforms
• You need true multi-tenant isolation across hundreds of clients at scale
• The $4.50/endpoint ONE plan math works out in your favor for a large device fleet
• You can stomach the interface evolution and the security breach history as trade-offs for the depth

The honest truth is that for most MSPs evaluating this right now, Splashtop is the better answer - not because TeamViewer is bad, but because the extra cost doesn't buy proportionally more value for the typical 5-25 technician shop. The 4.8/5 vs 4.5/5 G2 score in Splashtop's favor isn't noise - it reflects a simpler, faster, more consistently pleasant tool to use.

The gap neither tool fills

Here's the thing neither Splashtop nor TeamViewer solves: the ticket still lands on a tech's queue, a tech still has to open the remote session, a tech still has to diagnose and run the fix manually.

For the L1 work - password resets, account unlocks, account provisioning, onboarding, offboarding, software installs - remote access is the mechanism, but the labor is still happening. That's typically 50-100 hours a month of grunt work per MSP. For that specific problem, a remote access tool isn't the solution.

Try Rallied

Rallied is an AI technician that resolves L1/L2 tickets autonomously inside your PSA - ConnectWise, HaloPSA, Autotask, SuperOps - without remoting in at all. It connects to your RMM (NinjaOne, Datto RMM, ConnectWise Automate), your documentation (IT Glue, Hudu), and your identity layer (M365, Entra ID, Okta, JumpCloud, Google Workspace), pulls the client context, runs the workflow, and writes the result back to the ticket - with every action logged and attributed.

The average MSP using Rallied recovers 50-100 hours of L1 grunt work per month. Pricing is $150 a month for 2,000 credits, about 700 tickets in a typical month, and tickets it can't finish are never charged. Splashtop or TeamViewer stays in your stack for the tickets that genuinely need a human in the seat. Rallied handles everything it can before that happens.

See how Rallied works.

For the wider picture, read Best MSP Software in 2026.

Frequently Asked Questions

Is Splashtop really cheaper than TeamViewer?

Yes, significantly. Splashtop's Remote Access plan starts at $6/month, compared to TeamViewer's entry-level Remote Access plan at $24.90/month. At the MSP/team tier, the gap widens further. Users on Reddit consistently report switching to Splashtop and finding it "4x cheaper and 4x faster."

Does TeamViewer work better than Splashtop for MSPs?

It depends on your MSP's size and complexity. TeamViewer's Tensor plan offers multi-tenant management, 820+ integrations, and deep enterprise controls - advantages that matter at scale. Splashtop's MSP product covers the core remote access and support use cases at a fraction of the cost and is the better pick for most teams under 30 technicians.

Is TeamViewer still safe to use after the 2023 breach?

TeamViewer has invested heavily in security post-breach: they hold ISO/IEC 27001, SOC 2/3, and HIPAA certifications, and their Bitsight security rating places them in the top 1% of tech companies. That said, Reddit and r/sysadmin threads from 2023-2025 show IT decision-makers still factoring the breach - and the company's initial denial - into vendor evaluations.

Can I use Splashtop or TeamViewer to handle tickets automatically?

Not really - both are remote access tools, meaning a tech still needs to connect and manually diagnose and fix the issue. If you want L1/L2 tickets resolved autonomously without remoting in, that's a different category: AI ticket resolution tools like Rallied connect to your PSA and run the fix (password reset, account unlock, endpoint script) directly, before anyone opens a remote session.

Which is easier to set up: Splashtop or TeamViewer?

Both are straightforward. Splashtop consistently earns higher ease-of-setup scores - it holds a 4.8/5 on G2 with 518 reviews, with G2 awarding it "Easiest Setup" and "Fastest Implementation." TeamViewer is 4.5/5 with 4,174 reviews - excellent overall, with more recent complaints about its newer PWA-based interface adding complexity.