Weekly release: Oct 12, 2026
Check Sophos firewalls and Axcient backups from the ticket
The agent can now check Sophos Central and Axcient x360Recover when a "firewall lost connection" or "replication failed" alert lands, so its note says whether the device is back online or still down. Both connections are read-only. Connect them in Integrations.
Look up DNS, mail records, and certificates for any domain
On website-down, certificate-expiry, and spoofing tickets, the agent checks DNS, SPF, DKIM, and DMARC records, TLS certificates, and domain registration itself. You can also ask Chat to check DMARC across every client.
Trace messages and restore files in Microsoft 365
The agent can now trace messages, list mailbox permissions, read Conditional Access policies, and browse SharePoint and OneDrive in Microsoft 365. With your approval, it also restores deleted files and changes folder access.
Promote a client Workflow to every client
You can now roll a Workflow you built for one client out to all of them, and it keeps its run history. Before you confirm, you see which steps will run without approval on every client. Open the Workflow and click Promote to all clients.
More improvements
- Any technician can now approve a plan on a ConnectWise ticket with no owner.
- Script approvals now include a plain-language summary of what the script will do.
- The agent now reads screenshots attached to tickets, so an error that only exists in an image is part of the diagnosis.
- When the same alert comes in from many clients at once, the agent checks the vendor or ISP side first and keeps each note short.