Weekly release: Oct 5, 2026

Run audits and reports across every client in Chat

We've made Chat much faster at work that spans all your clients. Ask for a license audit, a device inventory, or a count across clients, and the agent writes a script that pulls the data and hands you a CSV. When something needs fixing, it shows a dry run first, and one approval covers every client.

We also added a few smaller upgrades:

• Approve or deny a plan with one click.
• List tickets across every client in ConnectWise, HaloPSA, Autotask, or SuperOps.

Fix device issues right from the ticket

The agent can now run a PowerShell or Bash script on the affected device through NinjaOne or ConnectWise RMM, with a technician's approval, so fewer tickets get handed back. In a Workflow, an admin can let routine scripts run on their own once they pass review. Turn it off per RMM connection in Integrations.

Add If/Else branches to your Workflows

Workflows just got smarter. Add an If/Else step and the agent checks a plain-English condition, like which roles a server has, then follows the YES or NO path. Add one from the + in any Workflow, or describe it when you create one.

More improvements

• The agent can delete Microsoft 365 users and set up DKIM, with your approval.
• The agent can open new ConnectWise tickets, with your approval.
• We now guide you through ConnectWise setup, step by step.
• The agent finds Hudu assets by identifiers like circuit IDs.
• Long ConnectWise and Hudu lists no longer get cut off.
• Expired NinjaOne connections now show in Integrations.