Your clients can now get support in Microsoft Teams

Your clients already work in Microsoft Teams. Now they can get support there too, from an app with your name on it, while your team keeps working in ConnectWise or HaloPSA.

Every ticket gets its own Teams chat

Clients ask for help by sending a message, the way they would message a colleague. Each request gets its own chat, so they can follow progress and check on any open ticket without emailing or calling.

Offer Teams support under your own brand

Clients see your name and logo, so support in Teams feels like part of the service they already pay you for. You can brand it differently for each client.

Every reply lands on the ticket

Everything a client says in Teams is on the ticket, and your technicians answer from the PSA the way they do today. Internal notes stay internal.

Roll it out one client at a time

Turn it on for the clients who live in Teams and leave the rest as they are. Each client's Microsoft 365 admin approves it once.